Alex Neill, Which? Managing Director of Home Products and Services, said:
“It’s right that O2 compensates its customers for the frustrating network failure suffered by millions of customers. Anyone who suffered out of pocket expenses should make a claim to their mobile provider.
“In addition, O2 needs to give its customers reassurances that it is taking measures to stop this from happening again. Connectivity is now such an integral part of our lives, it is time for the regulator to consider whether it should introduce automatic compensation for the inconvenience caused by severe outages.”