Caroline Normand, Which? Director of Advocacy, said:
“While overall broadband speeds may be holding up during the pandemic, we know that there are many people who are struggling with poor connections or having difficulty contacting their provider if they need support.
“It’s right that providers continue to prioritise those who are most in need, but they must not abandon their other customers – especially those who face price increases or are struggling to work from home without a decent connection during this challenging time.
“Meanwhile Ofcom’s data shows 4G coverage is still dire in many areas of the country and despite an agreement being reached by government and industry on a shared rural network, consumers are yet to see any of the improvements that they have been promised.”