Which? response to Ofcom latest telecoms and pay TV complaints data

Alex Neill, Which? Managing Director of Home Products and Services, said:

“Too many people are still experiencing a poor broadband service and our research has shown that more than half of British households have had a problem in the last year, with customers citing price hikes, poor speeds, connection dropouts and router issues as their biggest complaints.

“Some broadband providers are still letting their customers down, with many not showing any signs of improvement. Anyone not happy with their current service should complain to their supplier and look to switch”

ENDS

Note to Editors:

Earlier this month Which?’s latest broadband customer satisfaction survey revealed that 56% of households have experienced a problem with their provider in the last year. https://press.which.co.uk/whichpressreleases/flawedband-almost-three-in-five-households-experience-problems-with-provider/

Statement