Which? response to Ofcom telecoms report

Alex Neill, Which? Managing Director of Home Products and Services, said:

“Consumers have told us they are fed up with getting a poor broadband connection, shoddy customer service or substandard complaints handling from many of the big name providers.

“These suppliers need to do more to address these issues, which can be so frustrating for their customers. Anyone not happy with their provider should look to switch as soon as they can.”