Which? response to Ofcom’s Connected Nations report

Alex Neill, Managing Director of Which? Home and Product Services, said:

“Too many people still aren’t getting an adequate broadband connection and put up with slow speeds and regular dropouts, while mobile services in some parts of the country are unpredictable, if available at all. All too often, people simply don’t get the service they’ve paid for.

“The Government, regulator and industry must do all they can to ensure that people get the best possible telecoms deal and service for them.”

Notes

• We welcome that coverage of fixed broadband services is increasing but it’s not good enough that 1.1 million homes still cannot access a decent broadband connection
• Which? analysis, as part of its Fix Bad Broadband campaign, highlighted showed the overall speeds recorded in broadband speed tests were only 58% of the speed that users were expecting to get.

Statement