Rocio Concha, Which? Director of Policy and Advocacy, said:
“The coronavirus crisis has meant consumers are more reliant on a good broadband connection than they’ve ever been before – so it’s positive to see the regulator removing barriers that are preventing people switching providers and getting a better deal.
“This new “one touch switch” process must now be implemented swiftly so that consumers can reap the benefits as soon as possible.
“Consumers also shouldn’t delay looking for a new deal – anyone unhappy with their current provider could potentially save up to £143 a year and get improved service by switching.”
Notes to editors: