Which? response to Ofcom’s plans to monitor Openreach after split from BT

Alex Neill, Managing Director of Home Products and Services at Which?, said:

“The separation of BT and Openreach must lead to a drastically improved service for broadband customers who have suffered from poor levels of service in recent years. ​

“With Ofcom ​closely ​monitor​ing​ their performance​ we would expect to see ​prompt action if consumers​ don’t appear to be ​benefiting from t​he changes.”