Which? response to Ofcom’s proposals to make switching simpler

Alex Neill, Managing Director of Home Products and Services at Which?, said:

“The use of telecoms services are vital to our daily lives, yet we know that the complicated switching process often puts people off. Although providing better information in a clearer more transparent way is welcome, it is unlikely to stimulate the switching levels needed.

“When someone switches provider, the process should be handled entirely by the company gaining the customer, so it is disappointing that the regulator has ruled out this process as this remains one of the main barriers to more people switching.”