In response to Ofgem’s £12 million fine to E.ON for mis-selling, Which? executive director Richard Lloyd said:
“While this fine sends a clear warning message that mis-selling won’t be tolerated, it’s too late for customers who were mis-sold and the damage to consumer confidence in the energy industry has already been done. Which? investigations in 2011 found clear evidence that suppliers weren’t giving people the best deal, and it’s extraordinary that mis-selling has apparently continued for so long since Ofgem began its own investigation.
“Energy suppliers should not wait for the outcome of the proposed competition review and must seize their last chance to sort out woeful service standards and put customers first. Hard-pressed consumers need to be confident that the price they pay is fair.”