Which? response to Ofgem’s new standards of conduct for energy suppliers

In response to Ofgem’s new standards of conduct for energy suppliers coming in to force, Which? executive director Richard Lloyd said:

“Improving the way suppliers deal with their customers is a step forward but Ofgem’s reforms to fix the broken energy market do not go far enough. Rising energy bills are consistently one of the top worries for consumers so the Government must step in to ensure trust in suppliers is rebuilt and prices are kept in check. We want the Government to introduce simple pricing and to ring-fence energy supply from generation businesses to increase confidence that there is effective competition in the energy market.”

Statement