Which? response to OFT investigation into ‘free’ web games

Which? executive director Richard Lloyd said:

“It’s far too easy for children to run up huge bills on phone apps when most default settings allow ‘in-app purchases’ without asking for a confirmation or password. Parents who want to stop this should either turn off the default setting or switch on parental controls so that passwords are required for any in-app purchases.  If your child has run up a huge bill without your knowledge, contact the app store or manufacturer as you may be eligible for a refund.”

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