Alex Hayman, Which? spokesperson, said:
“Passengers who have been impacted by these delays and cancellations will be tired and frustrated and the last thing they will want to do is have to jump through hoops to get the compensation they are owed.
“If the rail system is going to work for passengers they should be automatically compensated. Anyone left stranded and forced to pay for additional expenses like a hotel or taxi because their train company is at fault may also be able to claim those losses back and should contact their train company.”
Notes to editors
- To report your experience regarding compensation to Which? visit: which.co.uk/trainpain
- You may be entitled to compensation or consequential loss for delays and cancellations, Which?’s guide to train delay and cancellation rights and how to claim compensation can be found here: https://www.which.co.uk/consumer-rights/l/train-delays