Which? response to packaged account concerns

Which? executive director, Richard Lloyd, said:

“We’re pleased the FCA is checking whether banks are sticking to the rules which protect consumers from being mis-sold products they don’t need or can’t use. They must take action against any bank that links staff bonuses to the sale of these products. Packaged bank accounts can be value for money but only for those who can use all of the benefits, so banks must be completely upfront with their customers.”

Statement