Which? response to Portugal remaining on quarantine list for holidaymakers

Rory Boland, Editor of Which? Travel, said:

“With the school summer holidays underway, news that Portugal is not being added to the government’s travel corridor list could mean cancelled trips for thousands of holidaymakers – many of whom are due to leave in the coming days.

“Many people may want to support their holiday company by accepting a refund credit note or rebooking for a later date, but it’s important operators make clear any drawbacks, including a potential price increase when moving a holiday to 2021.

“Customers have the legal right to a cash refund if their package holiday is cancelled, but several tour operators continue to refuse and delay payments. This must stop, not least of all because many families will want to rebook a trip somewhere else during the summer holidays.”

Statement