Which? response to postponement of Olympic and Paralympic Games

Adam French, Consumer Rights Expert at Which?, said: 

“With the Tokyo Olympics and Paralympics being postponed until 2021, sports fans who have bought packages costing thousands of pounds to attend the Games may be worried about being left out of pocket. The current plan is for them to be rescheduled in 2021, so hold on to your tickets or package deal  until you know whether you can make the new dates.

“You should be entitled to a refund for the ticket’s face-value price – from the same place as you purchased – if you’re not able to attend the new dates. However, it could be harder to get a refund on any travel or accommodation booked, unless it was purchased as part of a package deal. You should check the cancellation policies of any travel or accommodation you have booked.”

Notes to editors:

• For more information about your rights with cancelled or postponed events, visit: https://www.which.co.uk/news/2020/03/coronavirus-outbreak-cancelled-or-postponed-events-can-i-get-my-money-back/ 

• Customers who pay with a credit card may be able to claim against their credit card company under Section 75 of the Consumer Credit Act. For more information on using Section 75, visit: https://www.which.co.uk/consumer-rights/regulation/section-75-of-the-consumer-credit-act#your-rights-under-section-75