Sue Davies, Which? Head of Consumer Protection Policy, said:
“Lives are being put at risk because of the failings of a product safety system which is out-of-date and ill-equipped for the vast numbers of consumers who have switched to doing much of their shopping online.
“The government needs to ensure that its review of the product safety regime addresses some of the fundamental gaps highlighted in this report. It must also take urgent action to make online platforms legally responsible for the safety of products offered through their sites.
“It is essential that the Office for Product Safety and Standards (OPSS) is strengthened so that it can take a more proactive and consumer-focused approach and better protect people from unsafe products.”
Notes to editors