Which? response to rail fare increase following RPI inflation rate announcement

Alex Hayman, Which? Managing Director of Public Markets, said:

“This price hike will be a kick in the teeth for the majority of passengers who already​ feel they aren’t getting value for money for their train services. Commuters are forking out more and more money for their tickets but are still struggling with delays, overcrowding and dirty carriages on a daily basis.

“The Government has promised to put passengers first. So it must make sure that the new rail ombudsman delivers a step change in how passenger complaints are tackled.”

Statement