Which? response to rail fare rises announcement

Peter Vicary-Smith, Chief Executive of Which?, said:

“These price rises are yet more bad news for passengers, many of whom have endured a summer of chaos, including cancellations, delays, overcrowding and poor service from train companies.

“For passengers to genuinely feel they are getting value for money and a rail system that works for them, train companies must improve the reliability and safety of their services, and pay out compensation quickly and hassle-free where it is owed.”

Statement