Which? response to RBS CEO Ross McEwan’s memo to staff pledging better customer service
In response to Ross McEwan’s memo to staff pledging better customer service, Which? executive director, Richard Lloyd, said:
“It’s good to hear this customer-friendly commitment from the new RBS Chief Executive and we’ll be supporting his drive to turn these words into action. RBS and Natwest know they have a lot to change to ensure customers get the better service and products they deserve. We want to see all banks work hard for their customers, not bankers.”
Background
1. In our latest bank customer satisfaction survey, RBS scored just 53% – below the average of 62%. [Which? surveyed 1,631 members of the general public online in May 2013 about which banks and building societies they had current accounts with.]
Statement