Which? response to RBS group loss of service

Which? executive director Richard Lloyd said:

“Customers will be rightly angry at another loss of essential banking services.  RBS must quickly explain how affected customers will be compensated and what measures they are taking to ensure this doesn’t happen again. In the meantime people should keep hold of any evidence that they have lost out because of this error.
“These problems yet again raise wider questions about how robust and up to date banks’ systems are.  The banking industry has been allowed for too long by regulators to rely on sticking plaster to keep antiquated systems going rather than invest in modern and robust technology that is needed to give consumers confidence that they can always access their money – or move accounts – when they need to.”

Notes for editors:

If you would like to make a complaint, NatWest and RBS have dedicated areas to complain on their websites.

NatWest complaint letter template

RBS complaint letter template