Which? response to RDG consultation on rail ticketing

Alex Hayman, Which? Managing Director of Public Markets, said:

“Rail passengers have struggled for far too long with a confusing ticketing system that can make it hard to pay the right fare, so passenger focussed reform of the fare system is long overdue.

“The rail industry and government must ensure that any reforms tackle the poor levels of passenger satisfaction with the current ticketing system and are implemented swiftly.”