Which? response to Ryanair cutting flights and Easyjet closing bases

Rory Boland, Editor of Which? Travel, said:

“With Ryanair reducing its flight schedule and Easyjet withdrawing from a number of airports popular with holidaymakers, it’s clear the coronavirus outbreak continues to pose a huge threat to thousands of upcoming flights, and to the future of the travel sector more generally.

“Easyjet has committed to contacting anyone whose flight is affected with advice on their options, which include re-routing or receiving a full refund. Ryanair must follow suit, and ensure that if it is cancelling flights or intending to move the dates or departure airports for any affected flights, that it is communicating any changes well enough in advance, and letting customers know when they are entitled to a full refund.

“The UK’s travel sector has been battered by the restrictions placed on international travel through this crisis. The government must step in with support for the industry where appropriate, to ensure the future of international travel and to enable operators to fulfil their legal obligations to customers on refunds for cancellations.”