“While Ryanair has recently made some improvements, we still get more complaints about its handling of refunds than any other airline, including from a steady stream of passengers still struggling to get their money back.
“Trust in travel has taken a battering during the pandemic and questionable claims about an airline’s performance on refunds are hardly going to help matters. Ryanair now risks adding insult to injury by refusing to refund passengers who can not fly this month because of the latest lockdown. The airline is only offering fee-free transfers to a later flight.
“Some airlines have consistently broken the rules and ignored warnings from the regulator which, without the ability to issue fines or take swift action, has been unable to enforce the law. The government must urgently review the CAA’s powers as part of its aviation recovery plan, to ensure airlines do not feel empowered to brazenly break consumer law again in the future.”