Which? response to suspension of football matches

Adam French, Consumer Rights Expert at Which?, said: 

“Football fans worried about being left out of pocket as a result of these games being postponed should keep hold of their tickets until they know if they can make the new dates.

“If you’re unable to make it to a game once it’s been rescheduled, then you’ll be entitled to a refund. It could be harder to get a refund on any travel or accommodation booked for the match, unless it was purchased as part of a package deal. Check the cancellation policies of any travel or accommodation you have booked.”

Notes to editors:

• For more information, visit: https://www.which.co.uk/news/2020/03/coronavirus-outbreak-cancelled-or-postponed-events-can-i-get-my-money-back/

• Customers who pay with a credit card may be able to claim against their credit card company under Section 75 of the Consumer Credit Act. For more information on using Section 75, visit: https://www.which.co.uk/consumer-rights/regulation/section-75-of-the-consumer-credit-act#your-rights-under-section-75

• Customers who pay with a debit card may still get some protection via their bank’s chargeback scheme. For more information on using chargeback, visit: https://www.which.co.uk/consumer-rights/advice/how-do-i-use-chargeback

Statement