Richard Lloyd, Which? executive director, said:
“A Consumer Bill of Rights is a welcome step towards ensuring that we have consumer laws fit for the 21st century.
“This Bill is about making it easier for people to understand their rights and giving consumers power to challenge bad practice. It should also mean that both consumers and regulators have the tools they need to challenge unscrupulous businesses that breach the law.
“There are many welcome proposals in this Bill, including extending the power of collective redress in competition cases and reforming the law on unfair terms and conditions. We urge the Government to go further and to extend civil remedy powers to allow private enforcement bodies, like Which?, to take action against rogue companies and force them to put things right for consumers.”
Notes to editors
Which? launched a new and free to use Consumer Rights website earlier this year.