Which? response to the Department of Business Innovation and Skills’ announcement on the Consumer Rights Directive

In response to the Department of Business Innovation and Skills announcing the details of the Consumer Rights Directive, Which? executive director, Richard Lloyd, said:
“These proposals will give consumers greater protection against rogue traders and strengthen their rights when shopping online. The ban on pre-ticked boxes will also help prevent people from being opted in to extras they may not want or need. These changes, coupled with the new Consumer Bill of Rights, will give people more power to challenge bad practice.”

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