Which? response to the EU Consumer Rights Directive

In response to the EU Consumer Rights Directive coming into effect today Which? executive director, Richard Lloyd, said:
“The Consumer Rights Directive will give people greater protection against rogue traders and strengthen their rights when shopping online. As part of this new directive companies and public bodies will also have to provide basic rate numbers for all customer service and complaint telephone lines, which is a win for the 88,000 people who supported our Costly Calls campaign. These changes, coupled with the new Consumer Bill of Rights, will give people more power to challenge bad practice.”

Notes to editors
For more information on the changes being brought in by the ​C​onsumer Rights Directive, visit the Which? Consumer Rights website ​ www.which.co.uk/consumercontractregulations

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