Which? response to the government laying the Public Charge Point Regulations in Parliament

Sue Davies, Which? Head of Consumer Protection Policy, said:

“Our research found shortcomings with the public EV charging infrastructure, with many drivers reporting that they have struggled to navigate inconvenient payment systems or find a charge point in working order, so these new regulations are an important step.

“Charge point operators should look to implement these changes more quickly though so that consumers can benefit from them as quickly as possible, and industry should look to go beyond the requirements and provide contactless payments at all charge points wherever possible.

“Ultimately, consumers will judge the success of these regulations by whether they see tangible improvements to the public charging infrastructure. Charging must be easy, reliable and seamless to support people making the move to an electric car.”

Notes to editors

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