Alex Neill, Which? Managing Director of Home Products and Services, said:
“Buying a home can be one of the most stressful experiences in life, with sales often taking too long or falling through with some consumers losing substantial sums of money.
“The current home buying process is outdated and flawed. The Government must put consumers first, ensuring that estate agents deliver a better service for both home-buyers and sellers and that the conveyancing process is simplified.”