Rocio Concha, Director of Policy and Advocacy at Which?, said:
“Online scams are happening on an industrial scale and the impact on victims can be devastating. While it’s good the government is giving tech giants more responsibility to protect users, this is a missed opportunity to force online platforms such as Facebook and Google to address their shortcomings and prevent fraudsters from operating on their sites.
“The government is right to acknowledge that online scams are a serious problem and it must urgently come forward with new proposals to stem the growing tide of sophisticated scams by criminals online and give platforms more legal responsibility to prevent fraudulent content from appearing in the first place.”
Notes to editors
- Which? calls for action over emotional and financial toll of online scams as tech giants fail to adequately protect users
- Nearly one in 10 have fallen victim to scam adverts on social media or search engines as platforms fail to adequately protect users, Which? finds