Richard Lloyd, Which? executive director said:
“It’s good news that customers who are unhappy with shoddy service from Claims Management Companies will be able to seek redress through the Legal Ombudsman. This is long overdue and, combined with Government plans to crack down on rogue firms, we hope it will drive up standards across the industry.”
Notes to Editors
1. Which? has been campaigning for CMC customers to be allowed to take their complaint to an independent Ombudsman service since 2010. We also support the Ministry of Justice’s plans to introduce bigger fines and tougher enforcement for rogue claims companies.
2. It’s easy to claim mis-sold PPI back for free at www.which.co.uk/ppi by following our quick and easy guide to making a claim.