Which? response to the NAO’s report on protecting consumers from scams, unfair trading and unsafe goods

Vickie Sheriff, Director of Campaigns and Communications at Which?, said:
“The NAO paints a worrying picture of a system struggling to deal with the scale of problems that consumers now face. With consumer losses of around £14.8 billion annually, it cannot be right that some Trading Standards services have suffered dramatic cuts leaving people so poorly protected against scams and other threats. The Government must take action urgently to ensure that a sustainable and robust system is in place to protect consumers.”