Which? response to the NIC’s findings on 4G coverage

Alex Neill, Which? Managing Director of Home & Legal Services, said:
“It’s not good enough that we’re lagging behind with our 4G network coverage when mobile phone usage is part and parcel of our everyday lives. Mobile providers need to do more to improve their networks if they are to provide greater access to their customers, and Ofcom must continue to push to make this happen.”

Notes to Editors:

• OpenSignal partnered with Which? to examine 3G and 4G mobile performance in the UK and drew on 500 million tests conducted by more than 28,000 smartphone users and reviewed the performance of the four major mobile providers in the UK (3, EE, O2 and Vodafone) between Jun 1st and Aug 31st 2016. It found that while mobile users in London can access 4G signal 69.7% of the time, in Wales, the worst region for accessibility in the UK, users could only connect 35.4% of the time.
• The full findings of this report can be accessed by visiting: http://opensignal.com/reports/2016/09/uk/state-of-the-mobile-network/
• Which? has done a comprehensive breakdown of the report, which include analysis of all 12 regions. This can be accessed on the Which? website HERE

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