Which? response to the OFT decision to refer the payday lending market to the Competition Commission

Commenting on today’s decision by the Office of Fair Trading to refer the payday lending market to the Competition Commission, Which? executive director, Richard Lloyd, said:

“Payday lending is rife with poor practice yet people are increasingly turning to this very high cost credit to cover essentials or pay off existing debts. This is a market where lenders are not competing fairly with each other on price but instead use speed and ease of access to entice customers into deals they cannot afford, so it is right to get the Competition Commission to investigate.

“People under financial pressure being given high cost loans in minutes without proper affordability checks is a recipe for disaster. This referral doesn’t mean the OFT can now stand down, it needs to stay tough with lenders and continue to take early enforcement action against any company found to be lending irresponsibly.”


Notes to editors:


Which? has set out five ways the Financial Conduct Authority (FCA) which takes over regulation of consumer credit in April 2014, should act to clean up the credit market and send a clear message to irresponsible lenders:


1. Ban excessive default fees and charges – the FCA should require that the level of default charges should reflect lenders’ actual costs, and there should be a cap on the total amount of default charges.


2. Crack down on irresponsible lending – the FCA should enforce strong rules on affordability checks that properly take into account a borrower’s income, expenditure and ability to repay the debt, including any outstanding credit commitments.


3. Put people in control of their credit – end unsolicited increases in credit limits, unauthorised overdrafts should be opt-in only and there must be a limit to the number of times high-cost loans can be rolled over.


4. Clear and transparent information – the cost of credit and all fees and charges should be transparent, and for high-cost credit should be displayed clearly as pounds per £100 borrowed over 30 days. Credit products should come with clear health warnings explaining the consequences of missed payments.


5. Swift and early intervention for people in financial difficulty –the FCA should force lenders to freeze charges for borrowers in difficulty, and prevent them from charging interest on high-cost loans beyond 30 days after borrowers default. Lenders must help borrowers in difficulty and refer them to free independent debt advice.


The latest information and research on consumer credit and spending can be found on the Which? Consumer Insight Tracker http://consumerinsight.which.co.uk/


Which? has consumer advice regarding payday loans on its website: www.which.co.uk/consumer-rights/search/?q=payday


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