Which? response to the Transport Committee session on rail timetable changes

Alex Hayman, Which? Managing Director of Public Markets, said: 

“Train companies are rightly having their feet held to the fire over the chaos that has caused misery for thousands of passengers, but now we need to see the Government step up and take responsibility for ensuring it never happens again.

“As a bare minimum, the Government should urgently introduce automatic compensation for delays and cancellations as a first step towards addressing chronically low trust in the industry.”