Which? response to Tim Loughton’s call for a new rail ombudsman

Vickie Sheriff, Director of Campaigns and Communications, Which? said:

“Consumers are poorly protected in rail with no independent body to help them resolve a complaint against a train company when they face cancellations, delays and disruption.

“The Government must introduce a new ombudsman that all train companies have to sign up to so that passenger complaints are properly heard and resolved.”