Which? response to Transport Focus’ National Rail Passenger Survey

Alex Hayman, Which? Managing Director of Public Markets, said:

“These worsening levels of satisfaction, including dire commuter ratings for value for money, mirror our own findings – which show passengers are suffering with stress, having issues with their employers and even moving homes due to appalling disruption on the railways.

“If the Government rail review is to have any hope of restoring faith in the system it must listen to passengers, who have too often been an afterthought. But train companies should not be waiting for the outcome of the review to address the chronic issues experienced by passengers.”

Notes to editors