Which? response to travel disruption caused by sandstorm in the Canary Islands

Rory Boland, Which? Travel Editor, said:

“Passengers affected by the flight cancellations to and from the Canary Islands should have the right to food, refreshments and crucially, overnight accommodation for long delays.

“It’s unacceptable if those travelling, including many families with small children returning after half term, are being told to sleep in terminal buildings when airlines know that they have a duty of care.

“If a flight is cancelled or delayed by more than five hours you should also be offered an alternative flight to your destination or a full refund if you decide you no longer want to travel.”

ENDS

Statement: airline, Canary Islands, duty of care, fight delays, flight cancellation