Anabel Hoult, Which? Chief Executive, said:
“Which? is committed to ensuring local, free access to cash remains available to the millions of consumers who still depend on it, so we look forward to engaging with this action group as it works on solutions to protect the cash system.
“However, there is a risk that without the government also playing its part, the efforts of this group will go the same way as previous voluntary and industry-backed initiatives, which have been insufficient on their own to tackle the complex challenge of fixing the UK’s creaking cash infrastructure.
“Legislation is needed in order for the cash system to be properly regulated, so that effective action can be taken to maintain the viability of cash for as long as people need it.”