Natalie Hitchins, Which? Head of Home Products and Services, said:
“Any Virgin Media customers affected by this outage will understandably be annoyed and frustrated. The provider must urgently provide clarity about how things will be put right for those customers whose services have been affected.
“We recently revealed that Virgin is the worst culprit among broadband providers for leaving customers without a connection for long periods. The company must up its game and give its customers the level of service they deserve – otherwise customers should consider switching to another provider.”
- Which? recently revealed that Virgin Media is the worst culprit among broadband providers for leaving customers without connection. Read the full press release here.
- The latest Which? broadband satisfaction survey is available here.
- From 1 April 2019, householders who report internet outages that are not fully fixed after two full working days will receive £8-a-day automatic compensation paid as a refund on their next bill.
- Customers looking for cheaper broadband can compare deals with Which? Switch Broadband, a transparent and impartial way to compare tariffs and find the best broadband supplier.