Which? says mobile phone providers must stop bill shock

Which? is calling on mobile phone providers to be more transparent about their charging policies following a report on unexpectedly high mobile phone bills, released by Ofcom today. 

Which? executive director, Richard Lloyd, says:

“Ofcom’s report confirms what consumers have been telling us for years – that bill shock is a big problem with as many as 1.4 million mobile phone customers affected in the last six months alone.

“We want clearer information for customers from the phone companies about what they charge for services in the UK and abroad, plus greater protection for consumers from hefty data charges.

“Ofcom must stand by its promise to investigate data roaming measures in the UK if  EU negotiations fail and we want to see more pressure put onUKoperators to adopt data caps and spending alerts.”