Which? welcomes money for vulnerable customers and wants to see Ofgem continue to take a firm approach to energy companies found breaching their licence conditions, following its decision on EDF Energy*.
Which? executive director, Richard Lloyd, says:
“This has been a long time coming and it’s good to see that money will go directly to vulnerable consumers rather than into Treasury coffers, as a result of this serious breach of licence conditions. The regulator should take this approach in all of its ongoing energy retail investigations.
“Against a backdrop of poor complaints handling and bills and tariffs that even energy sales staff struggle to understand, the suppliers have a lot to do if they’re to re-engage with their customers.
“Our own investigations suggest that poor sales and marketing practices are rife across the sector. If people think that they have been given the wrong advice, they should complain directly to their supplier.”
Notes to Editor
* For further information on the Ofgem decision see: http://www.ofgem.gov.uk/Media/PressRel/Documents1/EDF%20press%20notice%20March%209%202012.pdf