Which? statement on the Government’s response to the Health Select Committee report on ‘Complaints and raising concerns.’

Richard Lloyd, Which? executive director said:

“Dismissing out of hand a single complaints portal for people to raise their concerns is short sighted and does not acknowledge the problems that people are facing when trying to complain.

“We want the next Government to urgently reform the system and to challenge an outdated approach, including by introducing a single public services ombudsman.”

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