Which? response to Civil Aviation Authority grounding Boeing 737 Max 8 flights in the UK

Rory Boland, Which? Travel Editor, said:

“Some passengers may be breathing a sigh of relief that the regulator has taken precautionary action to ground Boeing 737 Max planes in the UK but they should be aware that they could still end up on one of these aircraft on their next journey if it involves a transfer in another country.

“Given the level of publicity about this issue, UK airlines who have sold tickets with codeshare partners operating these planes should consider informing passengers who might be affected in advance and giving them the option to switch to another route with a different aircraft for free.

“If there are flight cancellations or delays caused by the grounded aircraft, this is likely to be deemed extraordinary circumstances which would mean you are not entitled to compensation – but you may still be entitled to a refund or rerouting and assistance such as meals, refreshments, hotel accommodation or transfers.”