Which? warns of new delivery text scam impersonating the Post Office

Adam French, Which? Consumer Rights Editor, said:

“Throughout the pandemic, fraudsters have come up with new ways to part people from their hard-earned cash. Which? has found a new delivery scam text which takes people to an extremely convincing clone of the Post Office website to rearrange their delivery.

“If people input their details and pay for a new delivery date, the scammers redirect them to the official Post Office website – making this fake even more plausible.

“Consumers should be on high alert for scams and if in any doubt, should verify the text directly with the company before giving any personal information. If you’ve entered any bank details, contact your bank immediately to ensure the scammer cannot take any more money from your account and ask to be reimbursed. You can also report any attempted scam to Action Fraud.”


Notes to editors

Advice for consumers

You can report the scam text by forwarding it to your network provider on 7726.

If you’ve received a fake text that pretends to have been sent by a genuine company, it’s worth alerting the company the scammers have tried to mimic. The company can then warn its customers about the scam and take steps to prevent scammers from targeting them in the future.

Many banks have promised to reimburse blameless victims of this kind of fraud by signing up to the voluntary authorised payments code. However, banks might challenge customers if they think the customer didn’t take precautions.

If consumers don’t have any luck getting their money back from their bank, the last resort would be to complain to the Financial Ombudsman.

Consumers can also sign up to Which?’s free scam alert service to keep themselves, friends and family up to speed with the latest tactics used by fraudsters: https://campaigns.which.co.uk/scam-alert-service/

Which? has also launched an SMS guide to help businesses protect their customers and differentiate their texts from those sent by scammers impersonating them. This can be found at which.co.uk/sms-guide